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Apple May Owe You Money

Apple May Owe You Money

If you’ve ever had your kid play a “free” game on your iPhone or iPad and then see charges on your account, Apple may owe you money.  It’s being called “Apple Amnesty” and its part of a settlement with the Federal Trade Commission. 

The computer giant has agreed to refund at least $32.5 million to customers. The settlement also required Apple to change its billing practices to ensure purchases made while using an app have "informed consent from consumers."  The FTC said Apple had received tens of thousands of complaints about unauthorized purchases, including one for $2,600 on the "Tap Pet Hotel" app. Other consumers complained that their children spent $500 or more on other child-oriented apps.

Parents who want to restrict their children's ability to make in-app purchases have several options they can change in their “setting” of their iTunes account. 

To request a refund, parents need to first find their receipt by checking their email. They can also sign in to iTunes and click their Apple ID, then select Account, then Purchase History, then See All.  After that, they can go here, click on the "Email" button, and enter the title of the game they're seeking refunds for along with the order ID. Then they can write "Refund for In-App Purchases made by a minor” in the Details section.  The Deadline to request a refund is April 15, 2014.

 

 

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